FAQ
Questions brandsask us.
Quick answers about our services, markets and way of working. Cannot find yours? Send us a message.
Getting started
Which marketplaces do you cover?
We work across five EU marketplaces: Germany, the UK, France, Italy and Spain. Many clients start in one or two and expand once the numbers are proven.
What size of brand do you work with?
Most of our clients are established 6, 7 and 8-figure brands. Catalogues range from 5 to 400 products.
What is the free sales forecast?
It is a short study of your products and markets. We show the sales potential on Amazon Europe and a plan to reach it, at no cost.
How fast can we start?
After the intro call and audit, a plan is usually ready within about two weeks. Setup time depends on your catalogue.
Services
What is the difference between full and PPC management?
Full management covers research, listings, ads, ranking and operations. PPC management covers advertising only, while you keep running the rest.
Do you work with Seller Central and Vendor Central?
Yes. We support both business models, and we can help you decide which one fits your brand better.
Do you write listings in local languages?
Yes. We use native keyword research and native writing for each market, not just translation.
Can you help with a suspended account?
Our partner network includes specialists for account suspensions. Contact us quickly if this happens.
Pricing and contracts
How much does it cost?
The price depends on your catalogue, markets and goals. We share it after the free forecast, so you can compare it with the potential.
Do I pay for ads separately?
Yes. Your ad budget goes to Amazon. Our fee is for the work we do.
How do I know it is working?
You get a simple monthly report with sales, ad cost and profit, and a call to talk through it.
Can I stop working with you?
We agree the terms in writing before we start. We will share them with you clearly.
Markets and operations
Do you handle VAT and customs?
We do not give tax advice ourselves, but our partner network covers VAT, customs, accounting and legal compliance.
Do you help with logistics?
Yes. We give guidance on inventory and logistics and connect you with trusted 3PL partners.
Where are you based?
Our headquarters are in Barcelona, Spain. We have clients in Germany, the UK, the US, Spain and Italy.
Are you part of Amazon?
No. Ecom Partner is an independent agency and is not part of Amazon.
No questions match your search. Ask us directly.
Partnership Standard
Clear answers before you start.
Total visibility after you do.
How we communicate, report, and protect your brand at every stage of expansion.
Direct Slack with lead strategists
No support tickets or rotating junior account managers. You collaborate in a private Slack channel with the exact specialists managing your ads and inventory.
Radical reporting transparency
Live executive dashboards, bi-weekly pacing notes, and monthly financial reviews. We report on true contribution margin, blended TACoS, and net profit — not vanity clicks.
Performance-based commitment
We earn our place on your roster every single month. Clear written deliverables, straightforward scopes, and transparent 30-day notice terms without lock-in penalties.
See how much more your brand could sell in Europe.
Tell us about your products. We will send a free sales forecast for Amazon Europe.
Get my free forecast